SUCCESS STORY
ServiceNow
ServiceNow didn’t just buy Tanium. They bet their own IT transformation on it: 90% of IT requests resolved without a human touch and $355M in internal AI value—in one year.
That’s what happened when real-time endpoint intelligence became the data foundation for AI-driven operations. ServiceNow proved it—and now they’re taking that playbook to every enterprise customer they serve, with Tanium as the trust layer.
Stats to prove it
ServiceNow powers digital workflows for thousands of enterprise customers worldwide, with roughly 30,000 employees and 35,000+ managed endpoints spanning its global operations. The Now on Now team operates as customer zero—pressure-testing capabilities internally before releasing them externally—and turned to Tanium to achieve what many thought impossible: a zero touch autonomous IT service desk.
Endpoints under unified management and security
Faster IT service request to resolution
Projected MTTR reduction
Projected efficiency gain via autonomous patching
Key takeaways
Integrating Tanium with ServiceNow workflows turns endpoint intelligence into verified, automated action. Continuous security operations replace reactive, manual work, delivering efficiency gains, reduced MTTR, and a platform foundation ServiceNow can extend to its customers.
Zero touch service desk achieved
Autonomous queries and remediation across 35,000+ endpoints with minimal human intervention—resolving issues in seconds, not hours.
Fleet deployed in under two weeks
Tanium was deployed across ~30,000 endpoints in less than two weeks—exceptional speed at enterprise scale, without business disruption.
Security management goes autonomous
Continuous, autonomous security operations replace reactive, manual workflows—supporting ServiceNow’s North Star objective of zero controllable incidents.
Tanium wasn’t just the right choice; it was the only choice. Tanium is the only platform that gives us query and action at speed and scale using real-time intelligence.
FAQ
Still have questions?
These FAQs address common questions about how Tanium helps ServiceNow revolutionize the Service Desk with Autonomous IT.